Administrative Customer Service Resume
The administrative customer service person is the person who does any type of administrative work related to customer service department. This work may consist of training, recruitment, bookkeeping, accountancy, quality maintenance etc. The person many times has to do actual customer service work too.
Sample Administrative Customer Service Resume
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Donald Lee
Address: 215 Maple Street,
Cumberland,
Phone number: - (301) 722-8190
New York
E Mail ID: Donald.lee@example.com
Career Objective : To get a job as administrative customer service in an organization where I can show my talent to achieve the goals of the organization.
Key Skills:
- Ability of adopting to unique needs and changing circumstances of the customer
- Excellent written and verbal communication skills
- Good listening skills which helps in understanding the exact problem faced by the customer
- Proficient with 5 languages English, Japanese, French, German and Russian
- Great vocabulary which helps in tackling challenging communication and customer service scenarios
- Brilliant problem solving skills
- Excellent skills in administrative duties as bookkeeping, accountancy, front desk etc. Educational Qualification:
- Advance diploma in customer service and telephonic conversation from Kelly's institute, New York
- Bachelor's degree in 2007 from University of New York in the field of commerce as principle subject as accountancy and book keeping with first class scoring 63% marks aggregate
- Diploma from university of New York in the professional telephonic conversation
Professional Experience: Post: Administrative Customer Service
Organization: Ray Banned Eye gear
Duration: October 2008 -till date
Roles and Responsibilities:
- To do direct coaching and supervision over Fifteen inbound CSRs (5 telecommuters), the PM Supervision and indirect supervision on Twenty PM Customer Service Representatives
- To review recorded calls with the help of CSRs to ensure quality and accuracy and then to develop plan of action on recurring issues
- To give on-going training to empowerment of CSRs with ability and knowledge to try and provide one call resolution
- Development of incentive programs to encourage peak performance from CSRs
- To inspire teamwork
- Preparation and administration of 90-day introductory and annual reviews
Post: Junior Administrative Customer Service
Organization: Bausch & Porsche contact lens, New York
Duration: April 2007 - September 2008
Roles and Responsibilities:
- To develop and implement quality assurance standards (QAS) for customer service department of the organization
- Training, supervising, coaching and providing feedback for 2 teams of ten customer service representatives (CSRs)
- To do monitoring which includes tracking and improving call handle time, adherence, productivity and quality
- Development of incentive programs to enhance productivity and maintain quality & quantity
- To facilitate segments of weekly team meetings
- Preparation, maintenance and administration of monthly performance reviews
Personal Profile:
- Name: Donald Lee
- Sex: Male
- Marital Status: Single
- Blood Group: B +ve
- Date of Birth: 23-08-1988
- Birthplace: New York, U.S.A.
- Home Town: New York
- Nationality: American
- Hobbies: Painting, football, trekking
- Areas of Interest: Administration
- Preferred Place of Work: New York
REFERENCES:
Name: Ted Moseby
- Post: Administrative Officer
- Organization: Ray Banned Eye gear
- Phone No: - (105) 265-1212
- Ted.moseby@example.com
Name: Barney Stinson
- Post: Administrative Manager
- Organization: Ray Banned Eye gear
- Phone No: - (105) 265-1313
- Barney.stinson@example.com
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This administrative customer service assistant resume will surely help you preparing your own resume when you are applying for the post. We hope that the resume will fetch you a desired job.
